Last updated: September 2026
You may cancel your RTKSA subscription at any time using the cancellation option available on your account/dashboard, or by contacting our support team.
Cancelling your subscription stops all future recurring billing. Where applicable, your access will continue until the end of your already-paid subscription period, after which it will not renew.
Where a free trial is offered, we encourage you to use this period to confirm coverage in your area, equipment compatibility, and overall suitability of the service before committing to a paid subscription.
Refund requests are considered on a case-by-case basis.
Refunds are not automatically due where:
– The service was functioning substantially as described, or
– The issue resulted from your own hardware, device configuration, internet/mobile connectivity, or from operating outside an area with
suitable coverage.
To request a refund, please contact our support team with details of your subscription and the reason for your request.
Nothing in this policy limits or removes any rights you may have under applicable South African consumer protection law.
