Last updated: September 2026
RTKSA (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African privacy laws.
We may collect personal information including your name, email address, phone number, company name, physical/site address, billing and payment details, receiver/equipment information, IP address, and technical logs relating to your use of our website and services.
We collect information when you:
– Fill in a contact or enquiry form on our website
– Create a customer account or subscribe to a plan
– Make a payment through our payment provider
– Contact us via email or WhatsApp
– Browse our website (via cookies and analytics tools)
We use your information to:
– Create and manage your RTKSA account and subscription
– Process payments and billing
– Issue and manage NTRIP correction access
– Respond to enquiries and provide customer support
– Send service-related communications (billing, renewals, maintenance,
security notices)
– Improve our website and services
– Comply with legal and regulatory requirements
Payments are processed by our third-party payment provider (PayFast).
RTKSA does not store your full card details on our own systems.
Our website may use cookies and analytics tools to understand how
visitors use our site and to improve performance. You can control
cookies through your browser settings.
We will not make marketing consent a condition of purchasing or using
RTKSA services. Where we do send marketing communications, you may opt
out at any time.
We may share your information with trusted third-party service
providers who help us operate our business, including payment
processors, hosting providers, email/communication providers, and IT
service providers. These providers are only given the information
necessary to perform their services and are required to protect it.
We do not sell your personal information to third parties.
We take reasonable technical and organisational measures to protect
your personal information against unauthorised access, loss, misuse,
or disclosure. Some of our service providers may process or store data
outside South Africa; where this occurs, we take reasonable steps to
ensure your information remains protected to a similar standard.
We retain personal information for as long as necessary to provide our
services, comply with legal obligations, resolve disputes, and enforce
our agreements.
Under POPIA, you have the right to:
– Request access to the personal information we hold about you
– Request correction of inaccurate or outdated information
– Request deletion of your information, where legally applicable
– Object to certain types of processing
– Lodge a complaint with the Information Regulator of South Africa
In the event of a data breach that may affect your personal
information, we will take reasonable steps to investigate and, where
required by law, notify affected individuals and the Information
Regulator.
If you have any questions, concerns, or requests regarding this Privacy
Policy or your personal information, please contact us using the
details published on www.rtksa.co.za.
